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Enter the following info in the connection window. ![]() Choose the “+” button to add a new connection. PULSE SECURE CLIENT DISCONNECTS SOFTWARESetting up the Pulse Secure Client and Connecting to the VPNĪfter the software is installed, set up your VPN connection. There is also a mobile app available on the Apple App Store (iOS), the Google Play store (Android), and the Microsoft app store (Windows Phone). ITS can assist with installing the software on your computer. The Pulse Secure client is required to connect your remote computer/device to the VPN. To request access, please contact ITS at or by calling 21. The Pulse Secure VPN is available to Penn Law faculty and staff upon request. Penn Law faculty and staff can use VPN software to connect securely to the campus network and access restricted services from off-campus. Virtual Private Networking (VPN) software creates an encrypted connection between your off-campus computer/device and Penn’s network. View System Status Online » Working Remotely.PLEASE NOTE: The Pulse Secure VPN client on ChromeOS uses SSL for connection transport and does not support automatic re-connection if your VPN sesion is disconnected for any reason. Step 6: To disconnect from the campus VPN service, click the arrow next to the "Connected to UCSB Remote Access Trusted" menu and click the "Disconnect" button If the VPN is in use, it should say "On-campus address (VPN)." ![]() The web page will display the network address your computer is using. Step 5: Verify your VPN connection by using a web browser to visit The button next to it should change to "Disconnect" and an arrow icon should show in the taskbar on the bottom of the display. You have a short period of time after entering this information to approve the Duo push notification or enter your code.Īfter a few seconds, your client will connect and the "UCSB Remote Access Trusted" profile will be bold. You can find more about the distinctions in Duo device setup here. You have a short period of time after entering this information to approve the Duo push notification or enter your code. Alternatively, you can type 'sms' (no quotes) to receive a new set of codes via SMS message on your phone (login will fail - you will need to authenticate to the VPN again to use the newly received SMS passcodes, which are good for one hour). Please type 'push' (no quotes) in the designated field to get a push notification via the Duo mobile application, or enter a current SMS, Duo, or hard token numerical passcode. Step 4: Once your UCSBNetID credentials have been authenticated, you will be prompted to enter which factor you want to use for multi-factor authentication (MFA). Enter your UCSBNetID credentials and click Continue. Step 3: A window will open prompting you to enter your UCSBnetID and password. Once you have read the Pre Sign-in notification carefully, click "Proceed" to begin the authentication process. PULSE SECURE CLIENT DISCONNECTS HOW TOStep 2: The first thing you see will be a prompt explaining how to use Duo multi-factor authentication with the VPN client. Click on the "UCSB Remote Access Trusted" profile to make a connection. Step 1: Open the Pulse Secure VPN client. Use the VPN Connection Menu to enable, disable, and monitor your "UCSB Remote Access Trusted" VPN connection. IMPORTANT: you must first have at least one device already enrolled with UCSB's MFA service (Duo Security) in order to connect to VPN. Step 3: Add a connection profile for UCSB Remote Access with the following attributes:Įnsure that you have typed the URL exactly as listed above - http: will not work - it must be https: Step 2: Select the VPN Connection menu, click on "VPN disconnected" to create a Pulse Secure connection profile. PULSE SECURE CLIENT DISCONNECTS INSTALLSearch for and install the Pulse Secure client from Pulse Secure LLC.
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